Daniel Whiting
eFlow, a fast-growing fintech startup specializing in providing merchant services worldwide, has partnered with DisputeHelp to enhance its suite of chargeback prevention/management solutions.
Digital Transactions and Chargebacks on the Rise
As digital transactions continue to surge around the world, merchants increasingly need effective tools that help them tackle the inevitable rise in disputes, chargebacks, and fraud. Failure to do so can result in costly fees, or in a worst-case scenario put their business at risk. Unfortunately, navigating the complex chargeback landscape is incredibly difficult, especially with ever-evolving regulations such as the Visa Acquirer Monitoring Program (VAMP) that redefined the rules for merchants and acquirers.
eFlow and DisputeHelp Ideal Partners
eFlow chose DisputeHelp as a technical provider to manage its merchants’ dispute and fraud prevention needs with increased efficiency. Additionally, the eFlow Secure product – managed by the company’s experts – has received a complete overhaul with a number of vital upgrades. It now offers a more innovative and powerful solution that leverages automation and an intelligent rules-based engine with an all-in-one platform plus intuitive dashboard that greatly simplifies chargeback management and reporting. Today this includes industry flagship solutions Ethoca Alerts and Visa Rapid Dispute Resolution (RDR), as well as Verifi INFORM.
“This partnership allows us to leverage DisputeHelp’s platform to expand our global offerings, providing merchants with a broader range of products, services, and options. This means we can commit to what matters most: delivering exceptional support and the highest level of expertise to our clients.” – David van der Plicht, CEO of eFlow.
“We pride ourselves on being the go-to provider of world-class dispute, chargeback, and fraud solutions for merchant service providers around the globe. With eFlow, we have a partner that fully aligns with our customer-centric philosophy – driven by a relentless pursuit of technological innovation. We look forward to helping their merchants thrive in an increasingly digital ecosystem.” – Bart Szypkowski, Chief Revenue Officer for DisputeHelp.
eFlow Delivers a Full Suite of Tools
In addition to DisputeHelp’s RESOLVE tools – which include Ethoca Alerts, Visa RDR and Verifi INFORM – eFlow has also implemented DisputeHelp’s DEFLECT suite. Offering Verifi Order Insight + Compelling Evidence 3.0 (with Ethoca Consumer Clarity scheduled for later in the year), this solution set delivers enhanced transaction and merchant details directly to cardholders and issuer agents – preventing a large volume of disputes and chargebacks by eliminating transaction confusion at the source.
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About DisputeHelp
DisputeHelp (a ChargebackHelp solution) provides acquirers and other merchant service providers (MSPs) with white-label dispute management solutions for their merchant portfolios. We help our clients by adding value to their existing merchant services while providing robust oversight of these processes by integrating highly effective tools into a single card-agnostic endpoint so their merchants save time and money to focus on their core business. To learn more, visit www.disputehelp.com
